At B.EXTENSIONS, we prioritize hygiene, quality, and customer satisfaction. For this reason, all sales are final, with the exception of wigs that meet the criteria below.

✅ Eligible for Return

We do accept returns on unused wigs with lace intact (uncut and unaltered).

To qualify:

• You must contact us within 48 hours of delivery
• The wig must be in original condition (no styling, cutting, coloring, or product applied)
• Lace must be uncut and untouched
• A return label will be provided once approved

Once we receive and inspect the item, a refund will be issued to your original form of payment.

❌ Not Eligible for Return or Exchange:

• Custom wigs or made-to-order units
• Bundles (once opened or unwrapped)
• Any product showing signs of wear, manipulation, or product use
• Items marked as final sale
• Orders placed with incorrect addresses

⚠️ Order Issues

If you receive the wrong item or believe your order is defective, please contact us within 48 hours of delivery with your order number and clear photos.

services.bextensions@gmail.com

We’ll review the issue and offer a resolution—store credit, exchange, or refund—based on the circumstances.

📌 Friendly Reminder:

Please double-check your order before submitting and reach out to us with any questions prior to purchasing. We’re here to help you find the perfect fit.