RETURN & EXCHANGE POLICY

At B.Extensions, we take pride in providing quality hair products and personalized services. Due to the nature of human hair products and our commitment to hygiene, certain items are not eligible for return or exchange.

Please review our policy carefully before placing your order.

Eligible Returns

Returns are accepted on eligible ready-to-ship wigs that are unused, unworn, and in their original condition.

To qualify for a return:

A return request must be submitted within 48 hours of confirmed delivery.
The wig must be unworn, unwashed, unstyled, and free of any alterations or applied products.
All lace must remain intact, uncut, and unaltered.
Original packaging and included accessories must be returned.
The item must pass inspection upon receipt.

To request a return, please contact services.bextensions@gmail.com with your order number and reason for the request.

Returns must be approved before items are shipped back. Return instructions will be provided following approval.

Non-Returnable Items

The following items are considered final sale and are not eligible for standard returns or exchanges:

Made-to-order wigs, including Signature Collection units.
Custom wig construction orders, including B.Y.O.U. and B.Y.O.B. services.
Hair bundles that have been opened, installed, altered, or removed from their original packaging.
Wigs with cut lace, signs of wear, styling, washing, coloring, or product application.
Products specifically marked as final sale.
Completed customization, installation, or maintenance services.

These restrictions do not apply where a return, refund, or other remedy is required by applicable law.

Return Shipping

For approved returns, B.Extensions will provide return instructions and the appropriate shipping information.

Customers are responsible for return shipping costs for standard returns unless otherwise specified.

If a return results from an incorrect or defective item, B.Extensions will provide an appropriate resolution, including return shipping arrangements when necessary.

We recommend using a trackable shipping service for all authorized returns.

Refund Processing

Once your returned item has been received, it will be inspected to confirm that it meets our return requirements.

If approved, a refund will be issued to the original payment method.

Please allow 5–10 business days after refund approval for processing. Additional time may be required by your financial institution.

Original shipping charges are generally nonrefundable for standard returns unless otherwise required by law.

Incorrect, Damaged, or Defective Orders

If you receive an incorrect, damaged, or potentially defective item, please contact us within 48 hours of delivery whenever possible.

Include your order number, a description of the issue, and clear photographs showing the concern.

B.Extensions will review the information and determine an appropriate resolution, which may include a replacement, exchange, refund, or other remedy.

Reporting an issue after 48 hours does not eliminate any rights provided under applicable consumer protection laws.

Order Cancellations

Cancellation requests must be submitted as soon as possible after an order is placed.

Ready-to-ship orders may be canceled before fulfillment begins.

Custom and made-to-order purchases may not be eligible for cancellation once materials have been ordered, construction has begun, or customization services have commenced.

Cancellation requests will be reviewed according to the order’s fulfillment status and applicable law.

Order Support

For questions regarding returns, exchanges, refunds, or order concerns, please contact:

services.bextensions@gmail.com

Please include your order number and a brief explanation of your concern.

Thank you for shopping with B.Extensions. We appreciate your trust and remain committed to providing quality products and attentive customer service.